Business Analysed

Observations from a Business Analyst

Posts Tagged ‘Leadership

Management of Transformation or Transform Management

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In a previous post I mentioned the big stick of transformation and how it was important for transformation managers to realise when to get the stick out. In this follow up post I would like to discuss the role of management in transformation.

So the drivers are there – thou shalt save money, thou shalt be more efficient, thou shalt do more with less, thou shalt increase productivity – what now..? How do you deliver? How do you transform to meet the drivers? Where do you start?

The first question that any organisation needs to answer is who has the responsibility for transforming the organisation to meet the drivers? There are possible answers to this the first is everyone. Everyone has the responsibility to deliver changes to meet the current drivers, everyone needs to be aware of what is happening. The problem with this answer is that everyone is many people with many ideas and understandings of the problems facing the organisation, therefore everyone is not a true answer.

The real answer is the big cheese, the grand formage, the man himself, the boss, guvnor or him in charge (this could well be a her). The person at the top is the person who is responsible for the successfully delivery of transformation within an organisation. It could well be that this is delegated to a senior director or other post, but they should still be involved.

Without that top level buy-in the project is doomed to failure as managers will duck, dive and avoid commitment, challenge authority and fail to deliver. A transformational leader can inspire business areas to greatness but without corporate commitment there is a danger that the project will go off the rails before it delivers success.

I have mentioned before the importance of a big stick, it is the role of management to define the look and feel of the big stick and also deliver it if necessary. A transformational leader with a big stick without the authority to wield it is a dog with no teeth, it’s bark is worse than it’s bite. Business areas will see through a toothless stick in no time and once that happens motivation for change drops and the challenge of delivery increases.

Business areas are willing to change, to an extent, they will meet the transformational leader part way and without the stick the process will stall. To deliver a successful transformation it is essential that management support the transformational leader and realise that they are the stick and use it to ensure that the project proceeds to plan.

In summary…

  • Management have to be 100% committed
  • Management have to define the Big Stick
  • Management have to be willing to use the big stick
  • Management support the transformational leader
  • Business areas need to know that the big stick is real

Till next time.

Paul

Written by Paul Jennings

October 17, 2008 at 7:48 am

The big stick of transformation

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I recently challenged some senior managers to tell me when does the big stick enter their transformational planning. They were surprised by the question and tried to reassure me that the large public sector organisation we were discussing was ready to change and really willing to do what was necessary to deliver.

 

In my experience business areas are very willing to change and point out failings – in other business areas, but never within their own area. When dealing with transformation, as opposed to service reviews, it is essential that the aims and objectives of transformation are drilled into the business area and these have to be lead to be achieved.

 

There will come a time within every transformation project that progress against expectations will have to be reviewed. What happens if progress is not as expected and the drivers that started the original transformation project are knocking at the door? It is time for the Big Stick of Transformation.

 

It is at this point that the leader needs to take action. Some view transformational leaders as people who get the best out of business areas and encouraging them to ‘do it themselves’ but do not appreciate that leaders also have to wield the big stick.

 

There is a quote that goes something like – an army would never follow a manager into battle but an inspirational leader could lead them through the gates of hell. This is true, but looking deeper, that leader did not sit back and ‘facilitate’ allowing the troops to come up with their own ideas and strategy, that leader inspired them to greatness and shook the big stick, showing them what would happen if they did not deliver.

 

The transformation project needs to understand when the big stick needs to come out, but more importantly what the big stick will be and how it will be implemented – and be willing to implement it. Without this knowledge and commitment the war is lost, transformation will never happen, and the hounds of hell will be cocking their legs on your campfire.

 

A transformational leader should be able to accept that the business are the experts and that the ideas need to come from the inside while inspiring the troops to make more efficiencies, cut more jobs, increase sales further or blow open the gates of hell while painting graffiti on the walls.

 

Till next time.

Written by Paul Jennings

October 16, 2008 at 11:54 am

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