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Posts Tagged ‘Council

LGA Conference – Day 3

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The day of great conversations

Today was the final day of the LGA Conference and for me it turned into a day of some great conversations and ended with a bizarre twist and the realisation that lots of work still has to be done.

Over the previous 2 days those that stopped by at the stand ranged from those with a genuine interest to those who were there just to have a go on the wii or pick up a business card holder. Today was different. Nearly all the conversations today were great ones. We had councillors asking us to talk to their service areas so that they could learn from us; I had the chance to show how to mash an RSS feed into Google Maps to show detail; I asked aCounty Councillor to consider shared ICT services with a neighbour; I asked another councillor to go back and find out who their BA was!

I really think that many of those who visited the Digital Inclusion stand went away educated, and I would hope in some way inspired to include Digital Inclusion in future plans for their councils.

I also managed to have some great conversations with other exhibitors (unfortunately I did not win the IPad). I learned today about the cultural transformation programme that Fenland District Council has implemented. It was very impressive to hear how it has changed the organisation from a demotivated, hierarchical council to one that driven by the employees for the benefit of the citizen.

Fenland have really understood that Leadership is different to Management and that people respond differently to leaders than managers. Many authorities and many companies can learn a great deal from that approach. (Learn to relax, learn to win.)

I also had a conversation with the Big Lottery Fund who are looking to support a number of projects that could really change peoples lives. In addition there will be the chance to bridge the Digital Inclusion gap with this funding.

By the time the Councillors and delegates had left to tell Michael Gove what they thought of him, I was on the way home feeling quite smug that, maybe, I had made a difference.

The bizarre twist

Having battled the traffic I got home and changed hats. One of my personal roles is Vice Chairman of Solihull Round Table and was invited to attend a local community meeting to help understand Council priorities for the future. I really thought that this was very timely.

It was a real shock entering that room to find that I was the only representative of a community group and the other attendees consisted of Local Council officers, Local Councillors (none of whom were at LGA) the Fire Service and the Police Service. The local people had put their trust in their councillors.

The conversations resolved around the work that the Council was planning to improve the neighbourhood and they were asking for affirmation that this approach was correct. The data used to formulate the projects was years out of date, a point quickly picked up on by the Councillors.

On Tuesday Eric Pickles made it very clear that from now on Councillors were in charge, the community knows what’s best and the council needs to meet the needs of the locality. Big Society was born!

The bizarre twist was that these Councillors did not know what was happening in their area and did not seem enthused to find out. I challenged the Councillors at the meeting and they admitted that they only learned and followed the bad news stories (such as bin collections!) and never the good news stories.

The council had put a lot of effort in trying to engage with the local people but actually had a poor response from the public. It happened that I was also a resident of the area discussed and it turns out that I was putting my trust in these Councillors to accurately represent my needs to the council. I have never even met my councillor, how can they tell the council what is working well or needs to be improved?

The Local Government Information Unit (LGiU) has released an excellent paper discussing the need for engagement with the community and how Councils should work with community groups to understand local needs. It also describes the roles that Councillors should take in the future to meet the expectations of Central Government.

My personal experience has made me feel that unless the community realises what is expected of them, their councillors will not change their attitudes and we will continue along the same path with the Council second guessing what local people want by using out of date data.

My challenge to Councillors: Get on the street, talk to every resident, learn what’s working and what’s broken. Ask the RIGHT questions!

My challenge to Community Groups: Be part of the Council, get involved, make sure your voice is heard, be active, promote the good and the bad.

Till next time,

Paul

LGA Conference 2010 – Day 1

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So how was today for you? Did it meet your expectations? Was there something lacking, something unexpected? or was it as planned?

I spent today at the LGA Conference in Bournemouth, talking to councillors and finding out what Digital Inclusion actually means to them. For me it was a very worthwhile exercise. What made it more interesting was the challenge that Digital Inclusion is facing in today’s councils.

Eric Pickles, the Secretary of State, announced a series of measures and strategies to put the ‘local’ back in ‘Local Authority’, to remove centralised control and encourage community responsibility. He is now challenging councils to come up with ways to deliver more of what the voters need rather than what Whitehall wants. (See here for the full speech.)

This freedom is allowing Councils to choose where to invest and how much to invest. They are now looking for the magic business case to please the electorate while saving money and delivering better services. It’s now time for Digital Inclusion to step up to the mark.

How can Digital Inclusion deliver the magic business case? I don’t think that it can. Eric Pickles challenges Councils to “Show me the money”, Digital Inclusion cannot do that, but let me ask you, dear reader, what do the people want?

Digital Inclusion changes lives; Digital Inclusion saves costs from occurring; Digital Inclusion can save a Council money, but probably in ways you may have never thought.

The councillors I talked to today feel into 3 categories:

  • We’ve already done that, we’re efficient as we can be

They were the ones that walked away, not willing to listen or be challenged. How are these Councils going to make savings, deliver what the voters want, if they’re not willing to listen to or learn from other local authorities? Or if they are as efficient willing to share that knowledge. I won’t dwell on this point.

  • I love ICT, I appreciate the benefits let’s get Digital Inclusion out there

I cannot deny that these councillors were my favourite to talk to, and it is great to hear some of the projects that are going on elsewhere across the country to engage the community digitally.

  • I don’t know about Digital Inclusion – Tell me more

These councillors I respect the most. They took the time to learn more and each time, I am proud to say, I could see some real recognition coming across their faces as they started to understand how Digital Inclusion could be made to work for them. They happily accepted the challenges that I put to them, they pictured the projects and examples working in their area and went away realising that Digital Inclusion, may not be the golden ostrich egg but could well be a stream of golden hummingbird eggs waiting to fall into their laps.

So what will tomorrow bring? I don’t know, but I do know that I will be looking to challenge more councillors about Digital Inclusion and, hopefully, talking more with those who have gone away tonight and thought about what I have said.

Till next time, or if you’re in Bournemouth – tomorrow!

Paul

I am currently exhibiting on the Digital Inclusion Stand in the Purbeck Room at the LGA Conference, you can find me there.

Written by Paul Jennings

July 7, 2010 at 12:07 am

What will Council 2.0 look like?

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In the last few months Social Media has exploded. Newer tools such as twitter, Facebook, LinkedIn and MySpace have now been fighting for space in the corporate boardroom alongside blogs and traditional web-pages.

Different organisations take a variety of approaches as to when new technology should be implemented. These can be summarised by the innovation adoption curve…

The most useful phrase that I have heard when describing new technology and the debate when to implement is that some innovation can be ‘a solution without a problem’. I feel that this is true.

As social media is re-writing the rule book about engaging with customers a pro-active area is that of local Government engaging with citizens. Work from the IDEA and others in their wiki have been trying to understand the problems and how the solutions can be used to deliver them.

I want this to go to the next stage. Social media is changing the way that we live our lives and so we need to adapt our working practices to meet the way that the world is turning, this goes for Local Government too. My question is: how will Local Government change to meet the expectations of how citizens will expect to interact with their council?

Councillors have traditionally represented the electorate by being voted on to the Council. The council is then split into portfolios to enable a broad coverage and public representation of the issues affecting citizens. The portfolios then act as governance for the various departments within the Council, ensuring that any plans represent best value, deliver required services and the needs of the citizen are met.

With the growth of social media resulting in a reduction of the formality required to interact with anyone, how should councillors change their traditional ways to embrace this new dimension. I think that it is now time to review the structure of councillors and their role within the community; if they’re not willing to embrace social media then they are not representative of their ‘customers’.

Before I am shouted at – not everyone is using social media! However a growing majority is using social media and can now interact in a way that was limited before.

My question to councils is do we really need to have so many councillors? Why can’t we open other channels of communication to allow citizens to speak with their own voice, rather than that of an unknown individual? Councillors are supposed to be the voice of the community, but how do they listen to that voice? (The answer is not anyone can talk to me).

Councillors should be listening to the community, understanding how the community talks, going to where the people are. The online community is growing, national ideas are filtering into local issues and local voices are looking for answers from their Councillors.

If you had the chance to redesign your local council – how would you do it?

By the way… When was the last time you met your councillor and were they representative of you?

Till next time,

Paul

Written by Paul Jennings

August 12, 2009 at 4:11 pm

Community Content Creation

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Two stories took my eye today that got me thinking and I wanted to share them with you. The first, an article about the online fan base for Terry Wogan and can be seen here…

BBC – Radio Labs – Fan cultures in radio (3) – TOGs or “This Ordinary Group”

The article focuses on how the community feel closer to the celebrity by being part of the website rather than just being a listening body receiving information from the radio. In addition the article asked the users what could be done to improve the site – the response was very encouraging and just goes to show how those that use the information can better tell the creators what is best than the creators second guessing the content.

This got me thinking – if we can do it online, why can’t we do it in real life. How do we as citizens engage with each other and our providers. This leads me on to the other item that caught my eye today.

An author of a blog I follow posted an entry live from a conference this afternoon about a speaker, Dominic Campbell, from an organisation called FutureGov he spoke about how Local Government were missing the point when consulting with their citizens. He gave examples of Brent Council and highlighted this video to help engage the citizens.

Local authorities need to engage and trust their community to help develop both the services that it delivers and also the information provided on their websites. Local authorities have to move away from the ‘We are almighty, we know what you want’ position to a ‘Help us to help you’ approach.

Web 2.0 can help with this, build an online community reflecting the real life world.

Till next time.

Written by Paul Jennings

October 8, 2008 at 4:21 pm

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